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Assign to another agent

Please select an agent to transfer the ongoing conversation to

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    {{ agent.current_customer_count }} customers
    {{ agent.name }} {{ _getAgentRoles(agent) }} {{ agent.email }}
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Failed {{ totalFailedTransfer }}
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{{ callData.callee.name ?? '' }} Anonymous From Bot
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Resolve All Expired Chat
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{{ !showfilterType ? 'keyboard_arrow_down' : 'keyboard_arrow_up' }}
  • Condition
  • Channel
  • Agent
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  • Bot

Mark As Resolved

You can add conversation notes in this session in the form of chat summaries with customers, chat context as a reference, etc.

Note

You can {{ userType == 2 && editNotes && isConversationActiveResolved ? 'show' : 'add' }} conversation notes in this session in the form of chat summaries with customers, chat context as a reference, etc.

Cancel Save Note

Handover Request

{{ username }} needs your help to solve a chat room by assigning an agent

  • warning
    This feature has been disabled because it is not available in the plan that you are currently using.
    No customers found
  • No room chat is available
  • {{ getTime(conversation.last_comment_timestamp) }}, {{ getLocaleTime(conversation.last_comment_timestamp) }}
    reply
    On Call On-Call
    Unserved
    Served
  • warning
    Cannot perform search message while stay on this tab. Please going to {{ userLevel == 1 ? 'All' : 'Ongoing' }} tab to continue use search messages
    Cannot perform search message while the filter is active. Please inactive the filter to continue use search messages
    warning
    This feature has been disabled because it is not available in the plan that you are currently using.
    No messages found
  • {{ getTime(conversation.timestamp) }}, {{ getLocaleTime(conversation.timestamp) }}
  • {{ isSearchBoxActive ? 'No customers found' : 'No room chat is available' }}
  • {{ getTime(conversation.last_comment.timestamp) }}, {{ getLocaleTime(conversation.last_comment.timestamp) }}
    reply
    On Call On-Call
    Unserved
    Served
{{ unresolvedCount == null ? 'Fetching data ...' : (unresolvedCount < 100 ? unresolvedCount : "99+") + ' Unserved Customers' }}
Unserved customer is the number of customers who have not been served by an agent
Fetching data ...
Get Customers {{ unresolvedCount < 100 ? unresolvedCount : "99+" }}
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    Agent
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    • Customer
  • Add to “Customers”
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    • Group
  • Group Information
  • Add Customer
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  • Delete Group
    • Chat
  • {{ qiscus.selected && !pinned_rooms.filter(r => r.id.toString() == qiscus.selected.id.toString()).length ? 'Pin' : 'Unpin' }} Chat Room
  • {{ isBlockContact ? 'Unblock' : 'Block' }} Customer Chat & Call
  • {{ isBlockContactCall ? 'Unblock' : 'Block' }} Customer Call
    Customer
  • Add to “Customers”
  • Merge to Existing Customers
    • Chat
  • Export Chat
  • {{ isBlockContact ? 'Unblock' : 'Block' }} Customer Chat & Call
  • {{ isBlockContactCall ? 'Unblock' : 'Block' }} Customer Call
This channel is currently inactive. Please activate this channel first.
You are not eligible to send messages. You can only send a message when your customer has sent one to you.
This WhatsApp group has been deleted. You are no longer as participants and can't send message in this group conversations, but you can still view the message history.
This channel has been delete. You can’t follow up customer.
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